Refund Policy
1. Refund Conditions
We offer refunds in the following cases:
- If you cancel your order before video production begins
- If we are unable to deliver your video within the promised timeframe
- If the video quality does not meet our standards
- If there are technical issues preventing video delivery
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- After video production is completed
- If the video meets our quality standards
- If the delay is caused by incorrect customer information
- If the customer fails to provide necessary materials on time
3. Refund Process
To request a refund:
- Send an email to hello@itsmebabu.com
- Include your order number and reason for refund
- We will review your request within 48 hours
- If approved, refunds are processed within 5-7 business days
4. Special Cases
In case of technical issues or extraordinary circumstances, refunds will be evaluated on a case-by-case basis. We aim to be fair and reasonable in all situations.
5. Contact
For any questions about our refund policy, please contact us at hello@itsmebabu.com.